IT Support When You Need It, Not Just During Office Hours

We provide fast, reliable 24/7 IT support for SMEs across London. No delays, no jargon, just expert help when you need it the most!

When IT fails, time costs money.

Technology problems don’t follow a 9 to 5 schedule. Yet too many businesses are left waiting when they need urgent IT support, especially after hours or during high-pressure periods.

You may already have a provider, but if you’re constantly dealing with:

Slow response times
Repetitive issues that never get fixed
A helpdesk that passes you between agents

Then your business is at risk every time a system fails.

Every minute your team waits for support:

Deadlines slip and productivity drops
Staff become frustrated or disengaged
Critical systems stay down longer than they should
Customer service suffers, damaging your reputation
You waste time chasing help requests instead of solving real issues

The longer your support team takes to respond, the more money you lose. And the more stress you carry into tomorrow.

Why Micro Pro

Real 24/7 IT Support. From Real People. That Actually Works.

Micro Pro delivers true 24/7 IT support for SMEs in London, with guaranteed response times, experienced UK-based engineers, and fast resolution from real people who know your systems.

We don’t just wait for problems to arise. We monitor your environment proactively, so we can solve issues before they affect your team.

What makes us different:

Round-the-clock helpdesk with UK-based staff
Clear SLAs and priority response for critical issues
A dedicated account team that knows your setup
Full visibility with live help request tracking and reporting
Proactive issue prevention through smart monitoring

We’re not just a call centre. We’re your IT support partner.

Every minute your team waits for support:

Deadlines slip and productivity drops
Staff become frustrated or disengaged
Critical systems stay down longer than they should
Customer service suffers, damaging your reputation
You waste time chasing help requests instead of solving real issues

The longer your support team takes to respond, the more money you lose. And the more stress you carry into tomorrow.

Outstanding IT Support That Keeps Your Business Running

If slow help desk and urgent out-of-hours issues are disrupting your business and you’re looking for dependable support, secure cloud backups, and better peace of mind, Micro Pro is ready to help.

We provide fast, reliable IT support to businesses across London, Surrey, Kent and beyond. Our goal is simple: keep your systems running smoothly and your people productive.

Your Trusted IT Partner

For over 17 years, Micro Pro has been the go-to IT partner for ambitious, high-growth businesses. We act as a single point of contact for all your support needs, reducing downtime, solving user issues quickly, and helping you stay focused on what matters.

Our in-house team supports everything from desktop troubleshooting to full server management. Whether your infrastructure is local, hybrid or cloud-based, we provide expert support tailored to your setup.

Support That Covers Your Entire IT Environment

Our services include:

User support for desktops, laptops, and mobile devices
Troubleshooting for Office 365, email, networks, printers and business applications
On-site and remote support from our engineers in London, Surrey, Kent and Glasgow
Server configuration, patching, maintenance and backup
Secure cloud services, cybersecurity updates and business continuity
IT office moves and relocations

We work closely with your team to understand your workflows, systems, and goals. This helps us deliver support that goes beyond firefighting.

Local Engineers, National Reach

A With offices in London (Soho), Weybridge (Surrey), and Ashford (Kent), we’re well-positioned to provide on-site IT support across Greater London and the South East. We also deliver remote services across the UK, ensuring you always have access to expert help when you need it.

Let’s Simplify Your IT

With Micro Pro on your side, you can stop worrying about IT issues and start focusing on your growth. We’ll keep your systems secure, your team supported, and your business moving forward.

Verified Reviews

I deal with the onboarding and offboarding of employees. MicroPro have an efficient way of submitting requests and a response is always provided promptly even when requesting short turnarounds of a couple of days. When staff IT enquiries are received, I have found MicroPro helpful in giving clear advice on what steps to take and remoting on to assist. I have also recieved phone calls and email follow up to check in on how things are which has helped keep on top of the tickets I've raised.

Very responsive and helpful company to have supporting you. They are quick to fix my issue whenever I call up and always friendly when speaking to them.

Wonderful company, very speedy with all enquiries and issues. More than happy with the service and would recommend.

FAQs

Is your support team based in the UK?

Yes. All engineers and helpdesk staff are UK-based, and we provide on-site support across London.

Can you support our systems if they’re partly cloud-based?

Absolutely. We support hybrid, cloud, and on-premise environments.

Is this service suitable for businesses with internal IT?

Yes. We often work alongside in-house teams to provide extended cover, escalation, or out-of-hours support.

Contact Us

Find Us

With many clients based in London, you can meet us at any of our prestigious offices provided by our awesome client The Boutique Workplace Company. We are also very happy to meet at your offices wherever that might be. If you’re in Surrey, feel free to drop into our Woking Office at 299a Connaught Road for a chat and your favourite beverage. We’d love to see you!